Terms & Conditions

These terms apply to every service booked with Yasin Cleaning Service. By submitting a booking request you agree to them.

1. Booking and quotation

Submitting a booking request through this website does not create a contract. It is a request. Our coordinator will contact you to confirm the scope of work and provide a written quotation. A contract exists only once you approve that quotation and we confirm the date.

We do not display automatic prices on the website because the correct price depends on property size, condition, access and the exact scope required. Quoting after understanding your requirement is fairer to you and to us.

2. Price changes

A quotation is based on the information you provide. If the actual site condition differs materially — for example the area is significantly larger, or the soiling is far heavier than described — we will inform you before starting and agree a revised price. We will never increase a price after the work is finished without your prior agreement.

3. Access and preparation

You agree to provide safe access to the property at the scheduled time, along with water and electricity supply. Please secure valuables, cash, jewellery and important documents before the team arrives. Where a preparation checklist is sent in advance, for example for pest control or cabinet-interior cleaning, following it is necessary for the work to be completed as quoted.

4. Payment

Unless a credit arrangement has been agreed in writing, payment is due on completion of the service. We accept cash, bKash, Nagad and bank transfer. Invoices for contract clients are issued monthly and are payable within the period stated on the invoice.

5. Cancellation and rescheduling

You may cancel or reschedule free of charge up to 12 hours before the scheduled start time. Cancellation inside 12 hours, or a locked property on arrival, may attract a visit charge to cover team mobilisation.

6. Liability

Our staff are trained and supervised, and we take responsibility for damage caused by our negligence, subject to prompt notification. Damage must be reported to the supervisor before the team leaves the site, or in writing within 24 hours. We are not liable for pre-existing damage, wear revealed by cleaning, items that are inherently fragile or defective, or discoloration on surfaces that were not disclosed to us.

7. Service warranty

If you are not satisfied with a specific area, tell us within 24 hours and we will return and re-clean that area at no charge. Pest control treatments carry a stated warranty period during which callbacks are free.

8. Items we will not move or handle

For safety reasons our teams will not move heavy furniture without assistance, handle firearms, medicines, or biohazardous waste, or work at height without proper equipment and access approval.

9. Staff

Our cleaners are our employees. You agree not to engage them privately, directly or through another party, for a period of six months after their last visit to your property.

10. Governing law

These terms are governed by the laws of Bangladesh, and disputes fall under the jurisdiction of the courts of Dhaka.